1. Information We Collect

We collect different types of information to provide and improve our services to you, divided into two main categories:

A. Information You Provide Directly:

• Account Creation Information: When you register a new account, we ask you to provide basic information such as your full name, email address, and phone number.
• Order and Delivery Information: When you make a purchase, we collect necessary information to fulfill the order, including the detailed delivery address and geographical location to facilitate the delivery process.
• Health Information (Sensitive Data): If certain medications require a prescription, we will ask you to attach a clear image of the medical prescription. We handle this data with the utmost confidentiality and security.
• Contact Information: We keep a record of your correspondence with us when you contact our customer service team via email or phone to assist you with your inquiries, provide support, improve our services, and maintain an accurate history of your interactions with us.

B. Information We Collect Automatically:

• Usage Data: We collect information about how you interact with our e-store, such as the pages you visit, the products you view, and the duration of your stay on the site.
• Device and Connection Data: We may collect technical information about the device you use to access our site, such as your IP address, browser type, operating system, and language settings.
• Cookies: We use cookies and similar technologies to enhance your experience, such as remembering your login information and preferences. You can control the use of these files through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process your orders for medications and other products and deliver them to your specified address.
• To Manage Your Account: To create and manage your personal account and facilitate future purchases.
• To Verify Prescriptions: To ensure that prescription-only medications are dispensed in accordance with applicable regulations and laws.
• To Communicate With You: To send you notifications about your order status, respond to your inquiries, or inform you about new offers and updates (with your consent).
• To Improve Our Services: To analyze usage data to understand our customers' needs and improve the design and functionality of our e-store.
• For Legal Compliance: To meet our legal and regulatory obligations related to the pharmacy and health sector.

3. Information Sharing and Disclosure

We at Dat Essawary Pharmacy affirm that we do not sell, rent, or trade your personal information with any third party for marketing purposes. Your information is shared only in limited and necessary cases, as follows:

• Delivery Companies: We share only necessary information (such as name, address, and phone number) with our trusted delivery partners to complete the delivery of your order. These partners are contractually obligated to maintain the confidentiality of your information and not use it for any other purpose.
• Legal Compliance: We may disclose your information if required by a court order or legal process, or to protect our rights, property, and the safety of our customers.
• Technical Service Providers: We may use third-party companies to help operate our website (such as hosting and data analysis services), and they are provided with the minimum data necessary to perform their tasks while maintaining strict confidentiality.

4. Data Security

We take the security of your information seriously and implement advanced security, technical, and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Right to Access and Rectify: You can access and update your account information at any time through your profile page.
• Right to Deletion: You can request the deletion of your account and personal data. We may retain some information if required by law.
• Marketing Choices: You can unsubscribe from our marketing messages at any time.

6. Children's Privacy

Our services are not directed to individuals under the age of 18.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.